The technology evolution from break & fix to predictive services can be easily illustrated through a car analogy. Many years back you couldn’t estimate when the car was going to run out of gas or if the fuel was low. Later, indicators will show if the fuel is low enabling to refill the tank proactively. But today, it’s possible to estimate when the car is going to run out of fuel based on car’s usage. This is a great analogy to illustrate GEHC’s evolution from break & fix to proactive and later, to predictive services.

GEHC’s systems sends proactive and predictive alerts to a remote expert who either makes the repair online or schedules a service visit with a game plan in place, including ordering any needed parts, before it turns into a bigger problem.

In a recent study done in 2021 with 2,500 CT systems across the globe over 1 year, the combination of OnWatch with TubeWatch demonstrated that the unplanned downtime was reduced by 41%⁽³⁾, and only on the tube the downtime was reduced by 75%⁽⁴⁾.

Thanks to a digital twin technology, we can identify the remaining life of the component in your MR system before it’s down or limited in use. By planning ahead the availability of any required part, your system could increase availability by +4.5 days⁽¹⁾.